We’re Here to Help
Contact Us
A question about your order, a care tip, or just want to say hello — we’d love to hear from you.
Send Us a Message
We read every message and reply personally — usually within 1–2 business days.
Email Us
hello@rangandrui.com
We reply within 1–2 business days.
Response Time
Monday – Friday, 9 AM – 6 PM EST.
We're a small team — every reply is personal.
Order Support
Have your order number ready and we'll sort it out quickly.
Frequently Asked Questions
We currently offer King size across most of our collection. Queen, Double, and Single sizes are coming soon. Each product page shows which sizes are available.
Sleep on your Rang & Rui sheets for up to 30 nights. If you're not completely in love with them, contact us for a full refund — no questions asked. We'll arrange a return pickup at no cost to you.
Standard shipping within the US takes 5–8 business days. Expedited options are available at checkout. All orders over $150 ship free.
Yes! We ship to Canada with an estimated delivery of 7–12 business days. Duties and import fees may apply and are the responsibility of the customer.
Machine wash cold on a gentle cycle with mild detergent. Avoid bleach. Tumble dry on low heat or line dry in the shade. Warm iron while slightly damp if needed. The colors are plant-dyed and will stay vibrant with proper care.
Absolutely. We work directly with 14+ artisan families across Rajasthan, Gujarat, and Bengal under fair-trade agreements. No middlemen — your purchase goes directly to supporting the craftspeople who make each piece.
Yes. Outside of the 30-night trial, we accept returns within 14 days of delivery for items in original, unwashed condition. Contact us to initiate a return and we'll send you a prepaid label.